Terms and Conditions

Welcome to our website. Please take notice that by continuing to use or browse this website you are agreeing to comply with and be bound by the following terms and Conditions of use Access to and use of this web site is subject to acceptance of the terms and conditions below which include our Privacy Policy. By accessing, using or obtaining any content, products, or services through these Web sites, you agree to be bound by these terms. If you do not accept all of these terms, then please do not use this web site.

Use of this web site is expressly conditioned on your acceptance of all terms and conditions stated herein and any other place on this web site. DO NOT USE THIS WEBSITE if you do not accept all the terms and conditions stated herein and contact customer care immediately for a better understanding or any questions/concerns.

It is a federal AND state offense to purchase any product or service by fraudulent means. Products and/or services purchased on this web site shall not be used for any unlawful purpose. You are responsible for maintaining the secrecy of your member ID and password. This is essential to protect the confidentiality of any information that may be stored in your account. In addition, you will be financially accountable for all use of our site by you and anyone using your password and login information.

Any aspect of the Site may be changed, supplemented, deleted, updated, discontinued, suspended, or modified at any time, and without prior notice to you. However, we make no commitment to update the information contained on this Site. You agree that Raza.com shall not be liable to you for any delay or other damages that might result from such modification, suspension, or discontinuance.

We may also, at any time, change or impose fees for certain services, or establish or change general practices and limits concerning certain services. We will use our reasonable commercial efforts to keep our Site available on a 24-hour/7-day-a- week basis, subject to necessary scheduled downtime for maintenance, unscheduled maintenance, and system outages. We cannot promise that access to the Site will be uninterrupted or available at all times. We assume no liability or responsibility for any delay, interruption, or downtime.

CONTENT: The Content is intended for information purposes only. Although we exercise reasonable efforts to ensure their quality and accuracy, there might be errors, or the information provided may not be complete, current, or applicable to your particular situation. We assume no liability or responsibility for any errors or omissions. You are responsible for evaluating the accuracy, completeness, and usefulness of any opinion, advice, or other content available. You should not take any action based on information on this Site until you have received a confirmation of your transaction. We send confirmations within 24 hours via email if you still haven’t received confirmation first check your junk or spam folder then contact the customer service department. We reserve the right to reject your attempt to open a customer account and reserve the right to close any customer account; with or without a corresponding refund.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document.

INTERNATIONAL TOPUP: In many countries the local sales tax must be paid where the product is purchased. It is similar to if you purchased the top up from a store in that country. Raza.com goes through several tests on the phone number including checking with the service provider to ensure the phone number can be topped up. We do this because we don’t want to charge you if the Topup cannot be processed for sure. If this happens you should verify the international phone number including the service provider of it to make sure it is accurate. For customer’s security, Raza.com does not process payments directly. For credit and debit card payments; we use the world’s leading provider of online payments processing that stores the card details for the customers whom request for it so that they don’t have to enter it each time International Topup of Raza.com. No details are stored with Raza.com server. The fee represents part of the charges which Raza.com must pay in order to process your card safe and secure through online payment.

The email address you register with is how we identify and keep track of your transactions. In order for you to modify your email address please contact our Raza.com or Retail Agent customer service. The confirmation message is also delivered after successful topup to the person whose phone number is topup regardless of the location where the phone is. All transactions are final after clicking on “Submit” on the final page. Once the top up is sent to a phone number then it is available for use immediately; therefore it cannot be refunded or removed from the phone account. We request you to Please double check the number always. There are various reasons that your payment may not work at our web site. The most common is because your bank does not allow us to process the particular credit/debit card you have entered. In order to resolve the issue you should contact the bank directly to understand its reasons. Raza.com also limits the number of attempts a customer makes with their card or Paypal account for customer’s security; you can check back within few hours or call customer service right away.

PAYMENT POLICY: Retail Agent herby and grants authorization to Master Agent or Raza.com to charge credit or debit card as per the payment plan with us. The updated balance due to Master Agent or Raza.com out of the commission will be displayed on the website at all times including the Retail Agent’s assigned credit limit. For payments, there will be an invoice emailed end of every billing cycle. If credit card, check, or wire payment declines for any reason, Master Agent or Raza.com will suspend Retail Agent’s services for nonpayment reason without giving any prior verbal or written notification. But Master Agent or Raza.com will inform the Retail Agent via written or verbal communication for any updates or status change of the account. Master Agent or Raza.com reserves the right to make any changes to your commission at any time without any prior notice. However, Retail Agent will be informed after the changes have been applied and the reason behind it. Note, Extra 50¢ will be charged per transaction for American Express Credit Card.

REFUND POLICY: Raza.com shall not be obligated to provide any refunds for unauthorized use or deficiency in the quality or availability of telecommunications services. Money Back guarantee is "if you are not satisfied with our service we refund you back the remaining (un-used) balance in your account". Any Balance that is 6 months or older will not be refunded. If any customer places a chargeback to Raza.Com of an account created or recharged by Retail Agent then Raza.com reserves all the right to suspend customer’s account until the dispute is resolved by both parties.

DISPUTE RESOLUTION: Dispute arising from purchase on this web site or relating to this agreement, if not settled by the parties in good faith, May at their discretion, be submitted for arbitration to American Arbitration Association (AAA) at their offices in Chicago. All disputes, including interpretation of Arbitration Award shall be subject to laws of State of Illinois, and jurisdiction shall reside with Federal and State Court in Illinois. Prevailing party in the dispute shall be entitled to, in addition to any damages or relief, to reasonable expenses and attorney fees from the other party. In the event that any section or portion of this agreement is deemed unenforceable by a judicial authority having jurisdiction over the matter, such section or portion shall be deleted from the Agreement, and the Agreement shall be enforced as if that section or portion was not a part of the Agreement in the first instance.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and other content. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

WARRANTY: Raza.com makes no warranties or representations, express or implied, whether by fact or by operation of law, in contract or tort, statutory or otherwise, including but not limited to warranties of merchantability and/or fitness for a particular use or purpose or regarding this web site, the accuracy or completeness of any information presented in this web site, or any product or service sold or purchased through this web site. Raza.com controls this site, Raza.com reserves the right to make changes, as and when it deems necessary or appropriate, in any of the terms and conditions or any other Information provided on this site.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. By your use of this site, you expressly acknowledge that such information and Materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

All rates are subject to change without any prior notice as per the market conditions warrant. Any promotional rates or duration can change any time without any prior notice.

An additional fee of 99¢ will be deducted for every call placed from a payphone.

Customer is solely responsible of using the Access numbers. There will be extra charges for using 1-800 Access numbers. Raza.com provides a list of local access numbers to the Retail Agent that is dialed by the caller by passing his primary carrier and routing the call to Raza.com Once the access number is dialed followed by a prompt to enter the destination then the call is connected right away. Raza.com has the sole right to change or remove access numbers at any time without notice. Note, Calls originating from Alaska, Puerto Rico, and Hawaii incur in higher charges.

Up to 10 calling from numbers can be registered with Raza.com by the customer registration process created by Retail Agent. Only calls placed from these registered numbers through the Local access number(s) will qualify for the provided rates. Raza.com has the sole right to reject a phone number for registration at any time without notice. Raza.com also has the sole right to block calls from any number and at any time without notice. Customer can update their registered phone number(s) after the registration process with the Retail Agent or by calling customer care. The customer can use all the registered ANI (American Number Identification) numbers to make calls to any destination listed on the website as long as they have sufficent balance in the account to make calls. However there is also a facility of using a non registered phone number to make international or domestic calls using a PIN number. PIN number can be obtain from the Retail Agent or by calling the customer care. However, Raza.com will not be held responsible for such losses arising out of unauthorized usage of the Services.

All the rates on the website are calculated on the Highest Denomination of the Calling Plans.

Calling details available always and they can be emailed to the customer or even print out of last 60 days. The Retail Agent should agree that Raza.com call detail records are conclusive evidence of the customer's use of the Services and the charges payable. The call detail records will be available through the Websites and by calling the customer care. The customer accepts that use of the Raza.com long distance service by any person making international or domestic calls from registered phone number(s) by the customer or the PIN number and that the customer shall pay any charges arising from such use. Raza.com advises Retail Agent to not to disclose the account and PIN numbers to any third person. Raza.com will not be liable to customer for any claim from a third party service provider for the similar services obtained by customer. Retail Agent and their customers are solely responsible for all third party providers bill for their usage of services.

Raza.com does not guarantee call quality or connectivity, and will not be responsible or liable for reimbursement of lost minutes or reduction in the stored value of any prepaid card. Connection to a wrong number is a valid call. Raza.Com uses a 1 minute rounding interval. This means that the duration of each call is rounded up to the next full minute for billing purposes.

You can call from your Cell phone with no extra charges from Raza.Com. Make sure you don't press SEND/TALK (Green) button after entering the destination number and Pound Key (#). If you have a limited minute's package on your Cell phone from your Wireless Company, you may get billed from your Wireless Company if you went over your plan minutes, and Raza.com will not be responsible for that.You as in Retail Agent acknowledge that you have read, understood, and agree to be bound by all terms and conditions of this Agreement, as well as any additional rules or policies that are or may be published by Raza.com from time to time. Continued use of this website following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes Certain provisions of these Terms may be superseded by expressly-designated legal notices or terms located on particular pages of the Website and, in such circumstances, the expressly-designated legal notice or term shall be deemed to be incorporated into these Terms and to supersede the provision(s) of these Terms that are designated as being superseded.